Our Return and Refund Policy was last updated 10.02.23 

 

Thank you for shopping at Luxury Gardens and Living 

 

If, for any reason, You are not completely satisfied with a purchase we invite you to review our policy on refunds and returns.  

 

The following terms are applicable for any products that you purchased with us. 

 

 

 

The words of which the initial letter is capitalised have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural. 

 

 

For the purposes of this Return and Refund Policy: 

 

“Company” (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Luxury Gardens and Living 

 

“Goods” refers to the items offered for sale on the Service. 

 

“Orders” means a request by You to purchase Goods from Us. 

 

“Service” refers to the Website. 

 

“Website” refers to Luxury Gardens and Living, accessible from www.luxurygardensuk.com 

 

“You” means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable. 

 

 

We offer a free delivery service for all of our products. With this service you will recieve your order within 7-10 working days. 

 

Alternatively we can arrange to dispatch items via our express courier service upon request. This may require you to pay an extra fee. 

 

Bespoke items may take between 2-4 weeks to arrive depending on the size and scale of the order.  

 

 

You are entitled to cancel or amend your bespoke order within 24 hours without giving any reason for doing so. (BESPOKE ITEMS ONLY!) 

 

Bespoke products cannot be returned after they have been dispatched due to them being made specially for you. 

 

For all other items, we offer a 7 day return policy, starting from the day in which you recieved the goods. 

 

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by: 

 

By visiting this page on our website: https://www.luxurygardensuk.com/contact-us/ 

 

By sending us an email: sales@luxurygardensuk.com 

 

By phone: 01482 580055 

 

We will reimburse You no later than 14 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement. 

 

 

In order for the Goods to be eligible for a return, please make sure that: 

 

 

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion. 

 

 

If you recieve your order damaged, you must make us aware of the issue within 48 hours of recieveing your delivery, 

 

Along with this you must send us photographic evidence to confirm the damage. 

 

 

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following address: 

 

Luxury Gardens & Living 

Hawthorn Avenue, Hull, East Yorkshire, HU3 5JU 

 

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery. 

 

Once we recieve your return we will check the goods are recieved by us in thier original condition, unless it is sent back to us as a damaged return, you will then be notified via email and, if approved, we will then return the payment to your original payment method. 

 

 

Once our products have been delivered, displayed or installed, the Company will not take responsibility for any damages that may be caused by unusual weather patterns, adverse weather conditions, general wear and tear or any other contributing factors that may lead to damages caused. 

 

The risks in the goods shall pass to the Client at the time the goods are installed on the Client’s premises. 

 

All goods supplied by the Company shall remain at the property of the Company until payment by the client has been made in full. 

 

The Company reserves the right to change the date of any booked installations due to adverse weather conditions or circumstances beyond their control. 

 

 

 

If you have any questions about our Returns and Refunds Policy, please contact us: 

 

By visiting this page on our website: https://www.luxurygardensuk.com/contact-us/ 

By sending us an email: sales@luxurygardensuk.com 

By phone: 01482 580055